Communication – Personal Development – Business

I love delayed flights at Phoenix Sky Harbor Airport because it means I get to shop at the Brighton shop in the terminal. One consideration – the sales person can’t be suffering from the MBDTM syndrome (My Boss Didn’t Tell Me).

I found a fabulous silver bracelet and earrings and took them to the register with cash, not plastic, in hand. One of my purchases wouldn’t pass the bar scan routine. After several minutes – 10 to be exact – of phone calls, calling people stupid, frustration and indignation, the clerk blamed everyone but herself for the incorrect code. There was a true absence of conflict resolution skills!

I watched with interest, from a Decontaminator of Toxic People point of view, waiting for an alternative solution that never appeared. So I selected a new jewelry combo that did pass the electronic scrutiny. Here are some of the solutions and considerations my angry helper might have considered:

Add up the sale by hand.

Take my name, information and Credit Card Number and send me the jewelry after resolution.

Ask in training, “What happens if…”

Pay attention in training.

Have the bosses cell number in case of “real” emergencies.

What else could she have done? Look forward to hearing from you!

Tags: customer service by Marsha
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As I watch the news relating the stories of the inappropriate actions of Kanye West, Serena Williams, Joe Wilson, Mark Sanford, and the oldie but goody John McEnroe (who thinks Serena’s outburst was OK), I am struck by the lack of personal responsibility and the poor choices they make. And did you pay attention to their reactions? How did we become a me, me, me, society? What happened to conflict resolution skills and personal development? How did we become an entitlement society?

There seems to be no real penalty because the behavior has become acceptable. Celebrities and people in the public eye have a responsibility that few appear to acknowledge. Their behavior, the way they conduct themselves, the unacceptable statements they make, and how they conduct their personal life, become the standard and role model for many others.

It’s not surprising that so many people routinely show off their poor behavior, are involved in affairs, drink too much, make excuses and care so little about what they say in public. I think it is high time that these public voices woke up to their responsibilities. I think it is high time for everyone to wake up to their own personal responsibilities. If anyone wants to be applauded and receive acclaim for their work (whatever that might be) they must take responsibility for the role model they provide.

I’m interested in what bothers you about people not taking personal responsibility?

Tags: entitlement, personal responsibility by Marsha
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Ragan Webinars has asked me to present a Webinar and I thought you might be interested:

Increase your productivity
Wednesday, September 16 • 10:00 a.m. Central
Click here to register http://www.managebetter.biz/Y9TM35

Managing the 24 hours you have in a day is a challenge when times become chaotic. Planning is the easy part. To achieve your goals for the day you must define your specific tasks and how you will execute them in order to improve productivity.

You will learn how to:
Clarify objectives, priorities and goals
Conquer procrastination
Handle interruptions by people and technology
Say ‘no’ when you have too many request for your time
Delegate effectively and get the results you need
Eliminate time wasters and get to the most important projects
Control drop in visitors and lengthy telephone calls
Making meetings more productive
Planning your projects more efficiently by evaluating each step
Saving time by resolving conflicts and managing anger

Join Marsha Petrie Sue and manageBetter.biz for this essential 75-minute webinar. When you leave this event you will be able to apply what you learned immediately to the rest of your day.

http://www.managebetter.biz/Y9TM35, Marsha

Tags: time management by Marsha
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I’m reflecting on how life has changed from the terrorist events of September 11, 2001. Here are some of my immediate thoughts:

1. Fly your Flag.

2. Be thankful for your freedoms. Remember that freedom is not free.

3. Take a moment and remember the people and families that were affected on that day. Say a prayer for them.

4. Polish up your mission in life. And if you don’t have one, write one today.

My mission is to give back more than I’ve received and connect my head and heart with my mouth. I believe that every person has been put on this earth for a very specific reason. This statement also keeps me balanced and focused.

If you don’t have mission statement, ask yourself, “What do you want people to say about you when you are gone.” I doubt if it would be – “Boy they sure worked a lot!”

I would love you to share your mission statement! What is it? Marsha

Tags: mission statement by Marsha
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San Diego brought a new sense of enlightenment to me when I passed this statue running one morning. This statue titled Shedding the Cloak made me ask, “What mask am I hiding behind?” I believe being truly authentic leads to the road of success. You need to feel good about you before anyone else does. Perhaps this is the reason that many successful people are not happy with their lives because they are hiding under a false cloak.

And in Popeye’s words, “I am what I am.” Feeling self assured and confident does not always come naturally so think about what you do to make yourself feel good about YOU. Internal communication development to speak positively about you is a good place to start. This increased awareness helps your decision making skill and certainly helps your conflict resolution techniques, both internally and externally.

Just like the Metal Sculpture, there’s gold under there! So what is the cloak you will shed?

Tags: accountability, authenticity by Marsha
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