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Spoiled Brats

Why do you think entitlement ruins our economy and do you think personal responsibility ends the spiral of this madness?

What do you think?  Where do you stand?  If you post a comment on the blog I will send you a download of The CEO of YOU: Leading YOURSELF to Success by Marsha Petrie Sue.

If you are really serious about taking control of your job and making more money, you have to take 100% responsibility for everything.  The first step in turning yourself and your job into the perfect situation is to dump any thinking about what others “owe” you. “Why do my employees have such an entitlement mentality?” is a question often asked in business today? And I’ve learned it is not just the Generation Y’s who create this image.  The Baby Boomers and Gen Xer’s are as much at fault as any other workforce participant.

I think many people have become spoiled brats. Some blame it on generational differences, others say it’s society gone soft and still others claim there is a disappearance of the work ethic.  It is a combination of all of these.
And companies and employers can blame themselves:
•    They have not set clear connections between job performance and compensation.
•    All employees are rewarded the same.
•    Automatic raises are given because of tenure.
•    Companies have poor or inconsistent communication.
•    Come-and-go-as-you-please work schedules are acceptable.
•    Dress codes are not enforced.
•    Annual raises of 10 percent to 20 percent of base salary are automatic.
•    Regular grant of stock options are expected.
•    Full coverage health insurance costs are part of the entitlement.
•    Employer-subsidized soft drinks, bagels, coffee and more are expected.

I was speaking to Mortgage Brokers and Loan Officers on Monday.  The president of the company agreed with an analogy I had been told by another company leader.  The group was whining and certainly displaying difficult behavior when he chimed back with this:

•    So, when your numbers are terrific it is because you are such a fabulous sales person and so good at your job?
•    And when the bottom fell out of the Real Estate Market and many of the financial markets, it was the economy’s fault for your numbers tanking?
•    Then why did 20% of the team continue to make their numbers and succeed?

My belief is that a certain percentage of people have learned to be resilient in their jobs and make the decision not to be spoiled brats.   The toxic behavior of a whine and cheeser (see Toxic People) is easy and is reserved for the lazy that don’t take the time to figure out what does work and what they should leave behind.

What is your perspective?  Do you fall into the Spoiled Brat frame or have you figured out how to pull yourself up and move forward no matter what?

Remember Vilfredo Pareto and the 80/20 rule? I also think this is why 20% of the investors today are investing in the financial markets and 80% are whining because they overextended themselves and often times because of their greed!

What do you think?  Where do you stand?  If you post a comment on the blog I will send you a download of The CEO of YOU: Leading YOURSELF to Success.

Toxic People? How about Toxic Assets!

I’m about ready to go nuts with all the crazyness in the market today.  Down, up, down, up!  Where will it all end. In the midst of a political upheaval, this is getting quite interesting.  Watch closely what both parties say and expouse.  Look at a variety of reporting agencies and different media.  Don’t let yourself fall in the trap of only believing one source.

Whether McCain or Obama, we must elect people that take personal responsibility for the outcomes and stop pointing fingers. We need true leadership and business acumen. Moral Amnesia has set in - again!  Remember EnronLehman, AIG, and others are going down the same path.  These are private concerns and it is just disgusting when you look at what the top leaders of these companies are making.

And don’t even tell me your are not going to vote! OK - I’m done now.  What do you think?

Building Respect with Difficult People and Toxic Behavior

Job hopping may be a choice if you do not have trust and respect on your job.  You really don’t have to leave if you don’t want to.  Interestingly, Generation Y (usually considered 27 years old and younger) don’t have a problem with this and that alone may appear to be toxic behavior. All of this should be part of our personal development!

1.    Take personal responsibility for every outcome (both personal and professional.) Choose to or choose not to … it’s not that you can’t.

2.    Patience is a virtue and also a learned skill. Questioning and digging deeper to clarify and understand is the key to developing patience. Remember the Emotional Bank Account and think about deposits and withdrawals.

3.    Stay calm.  They can’t get your goat if they don’t know where it’s tied up.

4.    Call the behavior, especially if it is toxic,  if you don’t understand where the other person is coming from. Dig deeper, question and stay on topic whether they are a backstabber, steamroller or more.  Suspend your judgment. Even if you are working with a toxic boss!

Manage even a Toxic Boss!

5.    Commit to seek a mutual purpose – “It seems like we’re both trying to force our view on one another.  I am committed to discussing this until we have an answer we are both happy with” can create a safe environment to move forward.

6.    Apologize. If you’ve done or said something you know is wrong or uncalled for, own up to it.  Be direct and sincere. There is even a song about apologizing!

7.    Find common ground and drive the intent back to it. “I feel like we have to cut the costs on this.  Can we agree that we want to run a profitable business? Help me understand what other approaches you are thinking about. (Fogging communication skill)

8.    Flex to the other persons style. They are neither right or wrong, they just are.

People People - slower paced, people oriented
Party People - faster paced, people oriented
Point People - faster paced, task oriented
Planner People - slower paced, task oriented

Respect is like air.  You don’t think about it until it’s gone.  Once it’s gone – it’s all you think about.  What do you think about????

Email me for the Ten Commandments of Cooperation!  Marsha@MarshaPetrieSue.com