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Smile More!

Smile More!Start noticing how a simple smile makes you feel. Difficult People with Toxic Behaviors smile less. So I plan to just look pleasant more often and not like I am ready to rip peoples throats out.

I was traveling yesterday from Nashville to Chicago and the flight was delayed two hours because of Mechanical problems. I had a choice on how I handled it as did the people behind the counter. They were gracious and compelling with their approach to a bad situation. They helped me think about how productive I could be in writing my next book proposal with two “extra” hours. And I did just that.

In analyzing what was different, it was their entire approach to their job and the travelers. What really put the icing on the delayed flight was what American Airlines and other sponsors are doing for Snowball Express . Check out what is being done for the children of our fallen soldiers, airmen and Marines. This group is reaching out now and far into their future with gatherings and trips for the families and loved ones.

Travel is not fun - but watching others and how they handle the otherwise bad situation, and the contributions others are making, certainly helped me not become a difficult person.

‘Tis the season to be happy and celebrate! Smilin’ Marsha

Perfect Match

Today is our 15th Wedding Anniversary. I was thinking about why this relationship has lasted and others in my past have not. Here is my conclusion:

1. We made a pact early on to stay open to each others passions. That means Al goes to concerts and the theater with me, and I do his outdoor stuff. Make this a ground rule forever.
2. Understand financial goals, spending habits, investment risk parameters and more. The #1 reason relationships fall apart is financial problems. Have ongoing, open conversations about money.

3. Don’t have knock down, drag out fights. Learn how to manage your own anger and train yourself how to listen and communicate. Good ideas for managing difficult situations and people can be found in Toxic People.

4. Never try to change another person. It does not work, but does make for great first marriages. Most people can’t even change themselves!
5. Make the relationship more about them, and less about you. Seriously, this is a real key!

Here’s to our celebration!

Marsha and Al’s wedding

Marsha Petrie Sue
The Accountability Master
Author of Toxic People — Bookscan best seller!
Visit the website for more information www.MarshaPetrieSue.com or call Darlene at 1.888.797.6700

“Silence is Golden – Duct Tape is Silver.”

Basically… is Toxic Language

I thought that ending sentences in ..like, OK? was annoying.  But I have revised my thinking. The word that is even more annoying is “Basically.”  Pay attention to this for the next couple days and see if you notice how many times people overuse this word.  ANY word that becomes an annoying habit is Toxic.

Here is my take. People really don’t care how they communicate and that, in itself, created Toxic People, conflict and misunderstood communications.

So here’s the question.  How often do YOU use “Basically?”

Because, basically, I think it’s a bad habit. Marsha
Toxic People has been nominated for the CEO-READ Business Book Awards.  Please vote for me!  And you can vote more than once!!  Go to www.800ceoread.com/bookawards  - and Thanks!!

Toxic People: Decontaminate Difficult People at Work without Using Weapons or Duct Tape
#1 bestseller on the “What Corporate America is Reading” from CEO-Read.
Available at www.Amazon.com and www.BarnesandNoble.com
www.MarshaPetrieSue.com

Happy Thanksgiving - and Gobble!

This day I thankfully accept all of the good things that are coming my way.  This day is full of excitement, love, energy, health, and prosperity.  This day, people are calling on me to be of service to them and I respond by giving my very best.  This day, I think and practice health in my life, refusing to accept anything less than perfect health.

This day, I accept the abundance and prosperity that is mine and willingly share it with others.  This day, I focus on the moment and give no thought to the past or to the future.  This day, I spend in total enjoyment of what I do. This day, I fill with loving thoughts and actions toward all other people and myself.  This day, I spend in grateful appreciation of all that is mine.  This day, this hour, this minute, this moment is all that I have and I choose to use it in celebration.

From the best selling book Shut Up, Stop Whining and Get a Life by Larry Winget

Wishing you the joy of family, friends, and giving thanks on this Thanksgiving Holiday. Take personal responsibility for everything you are thankful for in addition to knowing you, and only you, control your destiny.  Marsha

Toxic People has been nominated for the CEO-READ Business Book Awards.  Please vote for me!  And you can vote more than once!!  Go to www.800ceoread.com/bookawards  - and Thanks!!

Toxic People: Decontaminate Difficult People at Work without Using Weapons or Duct Tape
#1 bestseller on the “What Corporate America is Reading” from CEO-Read.
Available at www.Amazon.com and www.BarnesandNoble.com
www.MarshaPetrieSue.com

Toxic People and 800-CEO-Reads Business Book Award

My latest book has been nominated for the 800-CEO-Read’s first annual Business Book Award and I need your help! Please vote (and you can vote as many times as you like) by November 30!

Go to here to vote ; Toxic People: decontaminate difficult people at work without using weapons or duct tape is listed in the third column about 2/3’s down the page. Vote and please vote often!

On December 17, you can view the semifinalists and January 15 for the final winners. The book is doing very well and this would be terrific to have this recognition!!

Here is the press release that John Wiley, the publisher, sent out on the book. Let me know if you need more information and THANK YOU SO MUCH! Marsha

FOR IMMEDIATE RELEASE FROM JOHN WILEY

TOXIC PEOPLE
Decontaminate Difficult People at Work
Without Using Weapons or Duct Tape

#2 on “What Corporate America is Reading”
Bestseller List from CEO-READ.

Toxic People has been featured in:

• Investors Business Daily
• Work Wise
• All Business
• Legal Management
• American Journal
• Sirius Radio

Also a Bookscan Best Seller

There are people who have been put on this earth to suck the life out of you.
Steamrollers, Zipper Lips, Know-It-Alls, Back Stabbers, Needy Weenies.
And worst of all: Whine and Cheesers.

It doesn’t have to be that way. Marsha Petrie Sue, known as “The Decontaminator of Toxic People,” has learned how to deal with them, and shares her insights and ideas in TOXIC PEOPLE (Wiley; $24.95; 978-0-470-14768-9; October 2007; Cloth).

Toxic People must be decontaminated. Petrie Sue’s approach to dealing with difficult people, poor communication, and conflict is one that is unique, funny and practical.

“Silence is Golden. Duct Tape is Silver.”

Boredom is forbidden in Petrie Sue’s TOXIC PEOPLE. She provides us with lessons for dealing with difficult people using personal vignettes, real life situations and a no-nonsense straightforward approach and sound advice.

• Stay in control every time and don’t give your power away.
• Identify the six types of difficult people and how they make you feel.
• Win the blame game and stop “awfulizing.”
• Manage unacceptable behavior and don’t stoop to their level.
• Identify your toxic behavior and how to change it.
• Watch your mouth and body language.
• Take personal responsibility and stop making excuses.
•
“From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage.”
Richard L. Labrum, Vice President, Wealth Management, Smith Barney

Take a look around the office. Can you identify:

Steamrollers: Also known as exploders, tyrants, or bullies, they can be very intimidating. They like to remain in their position of power by attacking without warning, usually from a command post were they are safely out of reach from everyone else. Quick to anger, extremely judgmental and must remain in control; they don’t care if they are liked as long as people fear them enough to leave them alone.

Back Stabbers: As many as one of every 30 people in high performing business situations was identified as a Back Stabber. They love to gossip and spread damaging rumors, take credit for other people’s work, and blame others whenever anything goes wrong. Clever at identifying other people’s limitations and using it to their advantage, they are interestingly also good at building allies and will try to gang up before attacking.

Know-It-Alls: Common among professionals such as doctors, attorneys, and engineers, these people like to appear “always right,” even when they are only pseudo experts. They make up details to ensure you believe what they say, even when they might be leading you astray. Arrogant and aggressive, their tone is usually condescending; but the real telltale behavior is their refusal to consider anything but their own views.

Or perhaps your some colleagues may be Zipper Lips, Needy Weenies and Whine and Cheesers, as further defined in the book.

Petrie Sue gives clear examples, words of wisdom, survival tactics, but never strays from providing clear, practical advice on how to deal with these people. More importantly, she also includes a chapter on how to cure toxic infections, in case you recognize the signs in yourself.

If you’re just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, Marsha gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I’ve enjoyed hearing Marsha speak on this and other self-improvement topics, and highly recommend this book to everyone interested in “cleaning up” toxic behaviors!
John Ryan, Vice President, American Express

• Energize yourself, and get out of the negative spiral.
• Nurture the spirit. Stay hopeful and take risks, find balance and learn to enjoy time with your family.
• Remain self-confident by accepting who you are.
• Stop making excuses and get proper rest, eat right, and exercise.

It’s important to remember that you can’t change the Toxic People, only your own relationship with them. Petrie Sue will help you develop the appropriate response, not reaction, to any dilemma so that you can look forward to tranquil days ahead, so put away the weapons and duct tape.

Difficult People Issues in Law Firm Management

Thank you for all your support!!! Toxic People: decontaminate difficult people at work without using weapons or duct tape is #2 on the What Corporate America is Reading list! Plus it was ranked #16 on the Bookscan Best Seller List!

Check out the article too. My article concerning Difficult People is in Legal Management Magazine.


Legal Management Magazine

Get a Job: Toxic Interviews and Difficult People

Some of you have responded to the blog on difficult people because of the job market and especially the process of interviewing. Hearing about people that are upset because there are “no jobs out there” or “Poor me, I’ve been laid off” makes me crazy - so here is my take on the subject. Let me know what you think!

You’ve been laid off and have nowhere to go. How is your attitude? Have you become a toxic or difficult person because you are just plain ticked off? Here are some simple tricks to keep you on target:

1. Review the talents you do have and dwell on them.
2. Don’t berate your old job or boss. It will only come back to haunt you.
3. Be proactive. Post your resume on line and stick to it.
4. Realize that you are now in sales and your product is YOU.
5. Better than 68% of people lie on resumes. Don’t even think about it.

So, finally the Human Resources department for the job of your dreams is right around the corner. That posting from Monster.com was finally noticed and has paid off. Now what? Do not allow yourself to become a difficult person during the interview. And this does happen! If you are unprepared, you can become negative, aggressive and will undermine your own communications.

Train yourself to be prepared for any interview. In interviews I’ve done with Human Resource professional, they consistently mention how unprepared job seekers are.

Here is a quick hit list to get you started and keep you on the right track for the interview.
1. Give the single best reason we should consider hiring you over all the others we are considering?
2. If we contact all your previous bosses and/or colleagues, what one trait would they say you could to improve?
3. If you could do any job, in any company, what would be the job and name the company?
4. In detail, define strengths, weaknesses, communication style, management style, personality and values your ideal boss.
5. What questions would you need me to answer for you to determine if this company and this job is what you are best suited to do?
Take personal responsibility for your success. Learn how to create a great interview.

Cheers, Marsha

****************
Refer Marsha for your next meeting, workshop or keynote.
“Our meeting was a tremendous success because of your keynote and concurrent workshop.
Your evaluations were ‘off the charts!’” Jan Waugh, Association of Legal Administrators.
Marsha’s latest book, Toxic People, is in bookstores everywhere
Visit the website for more information www.MarshaPetrieSue.com
or call Darlene at 1.888.797.6700

Toxic Interviews

Dealing with Difficult People Podcast

Decontaminate the Toxic People in Your Workplace - my Podcast is ready for you! AllBusiness.com’s Chris Bjorklund interviews Marsha Petrie Sue, author of Toxic People. Get better tools for dealing with the difficult people that suck the life out of you!
Enjoy!! Marsha